General

At Reclaimed Maine, we do more than just utilize reclaimed materials. In fact, not all of our products are, by definition, reclaimed. To us, 'Reclaimed' embodies our sustainable mission: our commitment to sourcing eco-friendly materials, giving back to Maine's environment, and inspiring a love for the outdoors. For more information on all of our sustainable practices, click here.

Almost all of our items are made-to-order which means we do not carry items in stock. When you place an order, we will create the piece specifically for you based on your selections.

Please find a full list of retail stores here. Each carries a small selection of our products, so if you are looking for something in particular, send me a note so I can direct you to a specific location.

Shipping

Given that many of our pieces are handmade and made-to-order, lead times may vary depending on product type. Please expect up to 1 week for apparel and gift items to ship, 1-2 week for glassware, and up to 2-3 weeks for your wood products. Many items will ship quicker depending on the time of year.

Our lead time is how long it takes to handcraft your item and package it to ship. For example, during the holiday season, our wood items can take 2-3 weeks to make. Shipping time is then added on top, which means you will receive your order in 3-4 weeks depending on your shipping service. Lead times are estimated as worst case scenario. Most items will be shipped sooner, but keep lead times in mind as a rule of thumb.

Returns

If you choose to return one of our standard items, you will be responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items must be unused, washed or worn and requested to be returned within 2 weeks of receiving.

If your item arrives damaged, please send us an email and photo so that we can officially file a claim with USPS. We may ask that you hold on to the items in case they must be presented to your local post office.

CUSTOM ORDERS: We do not accept returns on personalized orders (names & dates, custom glassware, custom states, etc) given that they were custom made for you. If for some reason you are not satisfied with your purchase, please let us know by contacting us at info@reclaimedmaineco.com so we can make it right! 

Yes. If you need to exchange for a different color or size, please contact us at info@reclaimedmaineco.com. Per our return policy, we ask that you pay for the return shipping costs. Once we receive and evaluate the item, we will ship out the new size/color at no cost.

If you are local to the Portland/Windham area, we can also arrange a drop off or pick up at your convenience to avoid additional shipping charges.

Caring for your products

To clean- simply spray or wipe with a cloth and warm water, then air dry. Do not soak or immerse in water.

Wood needs to have its natural moisture replenished in order to prevent it from drying out or cracking. To keep boards hydrated and well-nourished over time, recoat occasionally with a natural oil or wax, like plain mineral oil or beeswax polish. Be careful not to leave them outside overnight or for extended periods of time. Heat, sun and humidity can all affect the appearance of the wood.

- Turn garment inside out and wash cold on delicate cycle.
- Hang to dry recommended
- Do not bleach, dry clean, or iron directly onto the design.

Customs

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

I'm happy to add personalization to any product for a slight upcharge. If you are looking for a different state, any item can be replicated in your desired state. Please add the state or personalization request to the notes section at checkout. For customized glassware,  please send us a message prior to your order so we can gauge feasibility of the design.

Feel free to fill out the contact form or email us at info@reclaimedmaineco.com.

The options are almost endless. Names, dates, logos, simple photographs, symbols, silhouettes. Send us your ideas and we will happily design something for you. A mock-up of your design will be sent prior to production for your approval.