Return Policy
RETURNS
If you choose to return one of our standard items, you will be responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items must be unused, washed or worn and are requested to be returned within 2 weeks of receiving.
If your item arrives damaged, please send us an email and photo so that we can officially file a claim with the postal carrier. We ask that you hold on to the items in case they must be presented to your local post office.
CUSTOM ORDERS: We do not accept returns on personalized orders (names & dates, custom glassware, custom signs, etc) given that they were custom made for you. We will not accept cancellations after 24 hours of your submitted payment, unless shop owner agrees and has not started on your order. If your order arrives damaged or you received the wrong item, please email us a photo within the first week of receiving the product for us to inspect. If we agree with your assessment, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 48 hours. If for some other reason you are not satisfied with your purchase, please let us know by contacting us at info@reclaimedmaineco.com.
Please note that because our items are handmade, each item may differ slightly. No two will be exactly the same.
Please also understand as I am a one woman shop, so turn around can vary from 1-4 weeks depending on your product type. Please visit our FAQs for general shipping times.
EXCHANGES
If you need to exchange for a different color or size, please contact us at info@reclaimedmaineco.com. Per our return policy, we ask that you pay for the return shipping costs. Once we receive and evaluate the item, we will ship out the new size/color at no cost. If you are local to the Portland/Windham area, we can also arrange a drop off or pick up at your convenience to avoid additional shipping charges.
